Who We Are
KeyHol Stays Ltd is a serviced-accommodation operator and corporate-lettings specialist based in London, United Kingdom. We are the data controller for personal information processed under this policy.
Contact:
KeyHol Stays Ltd — London, United Kingdom
info@keyholstays.co.uk
Information We Collect
We may collect and process the following personal data:
- Identity and Contact Data — name, email address, phone number, company name.
- Enquiry and Booking Data — dates, property preferences, messages sent via our contact or booking forms.
- Technical Data — IP address, browser type, pages visited, and other diagnostic data collected automatically when you browse our site.
- Marketing Preferences — your preferences for receiving communications from us.
We do not collect any special-category sensitive personal data.
How We Use Your Information
We use your personal data for the following purposes and on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Responding to enquiries and processing bookings | Contract / Pre-contractual steps |
| Providing property-management and letting services | Contract performance |
| Sending service updates and important notices | Legitimate interests |
| Sending marketing communications (where opted in) | Consent |
| Improving our website and services | Legitimate interests |
| Complying with legal obligations | Legal obligation |
Cookies
Our website uses cookies to ensure the site functions correctly and to analyse how it is used. Cookies we use include:
- Strictly Necessary Cookies — required for core site functionality such as session management.
- Analytics Cookies — help us understand how visitors interact with the site, for example via Google Analytics.
- Preference Cookies — remember your settings and choices.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the site.
Data Sharing
We do not sell your personal data. We may share it with trusted third parties only where necessary:
- Service Providers — hosting, email, and booking-platform partners who process data on our behalf under strict data-processing agreements.
- Professional Advisers — lawyers, accountants, and insurers where required.
- Regulatory Authorities — when required to do so by law.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law:
- Enquiry and correspondence data — up to 2 years after last contact.
- Contractual and booking records — up to 7 years for legal and accounting compliance.
- Marketing preferences — until you withdraw consent or unsubscribe.
Your Rights
Under UK GDPR you have the right to:
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Request deletion of your data where there is no lawful basis to retain it.
Ask us to limit processing of your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights email info@keyholstays.co.uk. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Access to your data is restricted to authorised personnel only.
No method of transmission over the internet is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
Third-Party Links
Our website may contain links to third-party websites. This policy applies only to keyholstays.co.uk. We are not responsible for the privacy practices of external sites and encourage you to read their own privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.